Here at Automattic, we have been doing this work-from-home thing for a long time now. This was actually how I found out about the Happiness Engineer position. My family is kind of spread out across three different continents, and I felt like working from home would help me spend more time with them, see my nieces grow up, and also explore the world. That said, … Continue reading 5 Surprising Facts I’ve Learned About Working Remotely
Howdy! My name is Stewart, and let me first start by saying how much I have enjoyed this career change! The first three months were a breeze and went by so quickly. However, I would like to give you a peek behind the curtain to show you what you can expect during your first three months at Automattic. I think you are going to like … Continue reading What to Expect During Your First Three Months as a Happiness Engineer
Echoes, Silence, Patience, and Grace. The Foo Fighters album’s name defines my cat, Hunter, and the ways she has helped me to become a better Happiness Engineer. I adopted Hunter in March of 2011. She was pretty small, full of fleas, and very sick. Her former owner had traumatized her. She was and still is a terrified cat. But she is healthy and happy, grumpy … Continue reading 5 Lessons I’ve Learned from My Cat
Every Happiness Engineer has a different type of day, schedule, tasks, etc. That’s one benefit I love so much about my position… I work when it is best for me and my family! The flexibility is very important to me, as it is lots of people. Personally I choose to work most weekends and take weekdays off. We are homeschooling our kids this year, so … Continue reading My Schedule as a Happiness Engineer
Part of working with a distributed team, like the one at Automattic, includes communicating with co-workers on video calls. Even though most of our communication is asynchronous and my teammates are in different countries, I can still see and hear them thanks to video conferencing. Once a week I have a meeting with other members of my team using the Zoom video conferencing app. I … Continue reading Communicating effectively with a remote team on video
Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions. Luminus enjoys working at Automattic surrounded by smart, caring people. Working remotely for a distributed company also … Continue reading Meet a Happiness Engineer: Luminus
Doug Aitken is a Happiness Engineer supporting customers in live chat and by email as they set up and maintain their online stores with WooCommerce. Customer support for a software program like WooCommerce requires creative problem solving. Each site has a unique combination of plugins and settings which requires Happiness Engineers to look at the issues from different perspectives to provide the best solutions. Customer … Continue reading Meet a Happiness Engineer: Doug
Our very own Happiness Engineer, Davor Altman, was recently interviewed by bluegrid.io about customer happiness. How do Happiness Engineers at Automattic approach customer service and make customers as happy as possible? It comes down to one indispensable word – empathy. I believe that being able to put yourself into the customer’s shoes and feel how they feel is the most important thing to have if … Continue reading How to make customers happy
Roughly two and a half years ago, I was in a marketing role at my previous employer. I did not have any experience in a customer-facing role, but I had my eye on Automattic’s open position for the role of a Happiness Engineer. I have used WordPress since 2010 and had a strong platform knowledge, but I knew clearing this trial wouldn’t be an easy … Continue reading Gaining live chat support experience as an aspiring Happiness Engineer
Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side? My name is Oliwia and I’m one of the Happiness Engineers from a team called Chiron. We take care … Continue reading Engineering Happiness in Public Support Channels
Happiness Everywhere 