Meet a Happiness Engineer: Ben Chilcote

Have you ever wondered what it’s like to be a Happiness Engineer? Can you really turn customer support into a career? We interviewed Ben Chilcote, a Happiness Engineer based in Dayton, Ohio (USA) who has been at Automattic for seven years to find out more about his experience helping customers with WordPress.com. Q: Do you recall how you first heard about the job, and then … Continue reading Meet a Happiness Engineer: Ben Chilcote

What to Expect During Your First Three Months as a Happiness Engineer

Howdy! My name is Stewart, and let me first start by saying how much I have enjoyed this career change! The first three months were a breeze and went by so quickly.  However, I would like to give you a peek behind the curtain to show you what you can expect during your first three months at Automattic. I think you are going to like … Continue reading What to Expect During Your First Three Months as a Happiness Engineer

Domains: A Cookie Jar Analogy

s Engineers, one of the most common questions we receive is about one’s domain name and how it affects their website. Domain names can look daunting, but you don’t have to worry about it! Grab your favorite cookies and cup of tea or coffee or chocolate (or any beverages you prefer,) and let’s learn more about domain names and why they are similar to a cookie jar. Continue reading Domains: A Cookie Jar Analogy

5 Lessons I’ve Learned from My Cat

Echoes, Silence, Patience, and Grace. The Foo Fighters album’s name defines my cat, Hunter, and the ways she has helped me to become a better Happiness Engineer. I adopted Hunter in March of 2011. She was pretty small, full of fleas, and very sick. Her former owner had traumatized her. She was and still is a terrified cat. But she is healthy and happy, grumpy … Continue reading 5 Lessons I’ve Learned from My Cat

Self-Care when you work remotely

Working remotely can seem ideal for many people. What could be better than working from home, not having to worry about commuting, or even sticking to your pajamas the whole day? When I started working for Automattic almost five years ago, I was quite new to the concept of working remotely. I thought that bringing my laptop to bed to continue working on pending items … Continue reading Self-Care when you work remotely

Your guide to becoming a Happiness Engineer

Welcome to the Happiness Engineer blog! Chances are you’re here for a specific reason… you’re interested in joining us as a Happiness Engineer at Automattic. This post was written by a group of WordPress.com Happiness Engineers on a team called Sparta. We were really inspired by this post our brilliant colleague Sandy made four years ago on how to become a Happiness Engineer. Since our … Continue reading Your guide to becoming a Happiness Engineer

3 Tips to make the most of your Happiness Engineer Trial

The Happiness Engineer trial is not easy, particularly if you’re already employed full-time or have other responsibilities to balance. The trial is intense, and there will almost certainly come a time when you’ll feel that it’s just too much. It’s been more than two years since my trial, but I still vividly remember sitting in front of my computer giving myself a pep talk before … Continue reading 3 Tips to make the most of your Happiness Engineer Trial

The New Happiness Engineer Trial Process!

In the run-up to my trial, I read just about everything on this website. Now as an Automattician it’s incredibly exciting to be contributing my own story. On New Year’s Eve, I submitted my application to become a Happiness Engineer at Automattic. Over the following three months, I completed a sample project, an interview over Slack, and answered sample support questions. Each stage of the … Continue reading The New Happiness Engineer Trial Process!

Five Things You Learned in Preschool That’ll Help You with the Happiness Engineer Trial

When you have to go – go. I hope you haven’t learned it the hard way, although maybe it’s the only real way to learn it. Don’t feel like you’re glued to the chair; taking short breaks is necessary for your body and mind. You’re not doing yourself a favor when you force yourself to keep working when what you need to do is stretch … Continue reading Five Things You Learned in Preschool That’ll Help You with the Happiness Engineer Trial