Meet a Happiness Engineer: Luminus

Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions. Luminus enjoys working at Automattic surrounded by smart, caring people. Working remotely for a distributed company also … Continue reading Meet a Happiness Engineer: Luminus

My Journey to Become a Happiness Engineer

I’m Victoria, a Happiness Engineer based in the North East of England in the UK. I’ve been working for Automattic since August 2020. When I first spotted the Happiness Engineer role, it was not open to applications, and it was to be a year until it finally did reopen… I knew it was exactly what I wanted to do, so I spent quite a bit … Continue reading My Journey to Become a Happiness Engineer

Meet a Happiness Engineer: Doug

Doug Aitken is a Happiness Engineer supporting customers in live chat and by email as they set up and maintain their online stores with WooCommerce. Customer support for a software program like WooCommerce requires creative problem solving. Each site has a unique combination of plugins and settings which requires Happiness Engineers to look at the issues from different perspectives to provide the best solutions. Customer … Continue reading Meet a Happiness Engineer: Doug

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

Meet an Enterprise Happiness Engineer: Shannon Smith

Shannon Smith is an Enterprise Happiness Engineer with WordPress.com VIP. She delivers content solutions to some of the biggest names in media, marketing, and enterprise. Shannon has over 15 years experience in open source web development. She is a long-time supporter of diversity, accessibility, and internationalization, and was a WordPress Montreal community organizer for seven years. Shannon is also a hiker, poet, and mum of … Continue reading Meet an Enterprise Happiness Engineer: Shannon Smith

Meet a Happiness Engineer: Hari Shanker

Hari Shanker is a Happiness Engineer from India who’s helping WooCommerce customers build incredible stores. He’s 100% engaged with the local WordPress community in Cochin, and brings all of his passion and empathy to the rest of the world as well. He loves the equal opportunity available at Automattic. No matter the language you speak or the color of your skin you can make a … Continue reading Meet a Happiness Engineer: Hari Shanker