Your guide to becoming a Happiness Engineer

Welcome to the Happiness Engineer blog! Chances are you’re here for a specific reason… you’re interested in joining us as a Happiness Engineer at Automattic. This post was written by a group of Happiness Engineers on a team called Sparta. We were really inspired by this post our brilliant colleague Sandy made four years ago on how to become a Happiness Engineer. Since our … Continue reading Your guide to becoming a Happiness Engineer

Learning from unhappy customers

“Your most unhappy customers are your greatest source of learning.” – Bill Gates At Automattic, we aim to offer world-class support. We want to be known for offering the best experience to our customers. Internally, Happiness Engineers encourage each other to “engineer the happiness” of our customers. This isn’t always easy — sometimes people reach out to us when they’re struggling with their site, their … Continue reading Learning from unhappy customers