5 Tips for Working Remotely

Before joining Automattic in 2019, I worked as a freelancer (remotely) for about 12 years. During those years, I learned a great deal about managing my time, creating systems, and staying motivated while working from my home office and all of the distractions being at home brings. Of course, I’m still learning new ways to be effective and organized (never stop learning!), but I thought … Continue reading 5 Tips for Working Remotely

5 Surprising Facts I’ve Learned About Working Remotely

Here at Automattic, we have been doing this work-from-home thing for a long time now. This was actually how I found out about the Happiness Engineer position. My family is kind of spread out across three different continents, and I felt like working from home would help me spend more time with them, see my nieces grow up, and also explore the world.  That said, … Continue reading 5 Surprising Facts I’ve Learned About Working Remotely

Self-Care when you work remotely

Working remotely can seem ideal for many people. What could be better than working from home, not having to worry about commuting, or even sticking to your pajamas the whole day? When I started working for Automattic almost five years ago, I was quite new to the concept of working remotely. I thought that bringing my laptop to bed to continue working on pending items … Continue reading Self-Care when you work remotely

Meet a Happiness Engineer: Eric

Eric McDuffie is a Happiness Engineer supporting customers using WordPress.com. He is also team lead for one of the WordPress.com support teams at Automattic. Eric shares what it’s like working for Automattic, the benefits of working from home, and what it’s like to be a Happiness Engineer. Listen through to the end if you’re interested in joining Automattic as a Happiness Engineer. Eric gives some great … Continue reading Meet a Happiness Engineer: Eric

Learning from unhappy customers

“Your most unhappy customers are your greatest source of learning.” – Bill Gates At Automattic, we aim to offer world-class support. We want to be known for offering the best experience to our customers. Internally, Happiness Engineers encourage each other to “engineer the happiness” of our customers. This isn’t always easy — sometimes people reach out to us when they’re struggling with their site, their … Continue reading Learning from unhappy customers

My Schedule as a Happiness Engineer

Every Happiness Engineer has a different type of day, schedule, tasks, etc. That’s one benefit I love so much about my position… I work when it is best for me and my family! The flexibility is very important to me, as it is lots of people. Personally I choose to work most weekends and take weekdays off. We are homeschooling our kids this year, so … Continue reading My Schedule as a Happiness Engineer

Meet a Happiness Engineer: Erica

Erica Kuschel is a Happiness Engineer supporting customers using WooCommerce to manage their online stores. She is also team lead for one of the WooCommerce support teams at Automattic. One of the most appealing aspects of the Happiness Engineer role is the flexibility provided while working remotely. Maintaining a work-life balance is a plus for this former travel blogger. When more wide-spread travel is possible, … Continue reading Meet a Happiness Engineer: Erica

Communicating effectively with a remote team on video

Part of working with a distributed team, like the one at Automattic, includes communicating with co-workers on video calls.  Even though most of our communication is asynchronous and my teammates are in different countries, I can still see and hear them thanks to video conferencing.  Once a week I have a meeting with other members of my team using the Zoom video conferencing app. I … Continue reading Communicating effectively with a remote team on video

Engineering Happiness For a Different Product

I joined Automattic in 2017 as a WordPress.com Happiness Engineer. After two and a half years, I decided to apply for the WooCommerce rotation. For several months I stopped working in WordPress.com support to learn all about the WooCommerce product and how to support those customers. Rotations are encouraged by Automattic as a great way to widen our skills, get out of our comfort zone, … Continue reading Engineering Happiness For a Different Product

Increasing Our Happiness with Cats and Dogs in the Office

Working from home doesn’t have to be lonely. In fact, many Automatticians have pets to keep them company during the work day. Supporting customers gets a little easier when you have furry companions like these to make you smile during the most unexpected moments. This month we invited our Happiness Engineers to share how having pets around improves their work day. “Mostly my pets ignore … Continue reading Increasing Our Happiness with Cats and Dogs in the Office