Author: Jen Mc

happiness engineering, leadership, meet a happiness engineer

Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

Meet Ed Thomas, who leads one of the Escalated Support teams for WordPress.com. Ed’s team handles site migrations, cleans up hacked sites, and fixes bugs across the platform, work that changes every day and never lets him get bored. He talks about how AI has become a genuine learning partner in his job, helping him understand code in a way he never could on his … Continue reading Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

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happiness engineering, Tech Tips & Tricks

Preparing for the Happiness Engineer Role

If you’ve been thinking about applying to be a Happiness Engineer but aren’t sure yet whether you’re ready, this guide will help you prepare to apply. There’s no guarantee that doing these things will result in you being hired, but many of our strongest candidates have prepared in some of these ways before applying. Build Real WordPress Experience The most valuable thing you can do … Continue reading Preparing for the Happiness Engineer Role

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happiness engineering, leadership

Creating Space to Flourish: Job on Leading Woo Happiness

Job has been part of the WooCommerce story since before it was part of Automattic. He joined Woo in 2014, became an Automattician when Automattic acquired WooThemes in 2015, and now leads Woo Happiness, our WooCommerce support team of more than 100 people. In this video, Job shares how a willingness to try things (and stick with them) shaped his approach to leadership, why he … Continue reading Creating Space to Flourish: Job on Leading Woo Happiness

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a day in the life, happiness engineering

24 Hours a Day: Ramona’s Day on the Customer Growth Team

Ever wondered what it’s really like to be a Happiness Engineer at Automattic? Ramona, a Happiness Engineer on the Customer Growth Team within WooCommerce, takes us through a typical workday in Happiness. As part of a fully distributed company, Ramona works from her home office, connecting with WooCommerce merchants around the world. In this video, Ramona shares what makes her role special: regular video calls … Continue reading 24 Hours a Day: Ramona’s Day on the Customer Growth Team

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happiness engineering, remote work

Happiness Team Meetups: Where Work From Anywhere Meets the World

At Automattic, we’ve built something special: a company where you can work from anywhere in the world. But here’s what makes it even better: we bring our teams together to explore that world, too. For Happiness Engineers, team meetups are an awesome perk of the job. Once or twice per year, teams head to incredible locations around the globe for five to seven days of … Continue reading Happiness Team Meetups: Where Work From Anywhere Meets the World

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Sticky post
happiness engineering

Want to Be a Happiness Engineer at Automattic? 

Looking to join Automattic as a Happiness Engineer? This guide is here to help you figure out if this role is right for you and where you might need to grow in order to fill the role. Whether you’re just starting to explore the idea or you’ve applied before and want to come back stronger, you’ll find practical advice here. This post has been updated … Continue reading Want to Be a Happiness Engineer at Automattic? 

Unknown's avatarJen Mc
happiness engineering, remote work

My Schedule as a Happiness Engineer

Every Happiness Engineer has a different type of day, schedule, tasks, etc. That’s one benefit I love so much about my position… I work when it is best for me and my family! The flexibility is very important to me, as it is lots of people. Personally I choose to work most weekends and take weekdays off. We are homeschooling our kids this year, so … Continue reading My Schedule as a Happiness Engineer

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