Ginger cat sleeping on a desk under a keyboard.

Engineering Happiness in Public Support Channels

Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side? My name is Oliwia and I’m one of the Happiness Engineers from a team called Chiron. We take care … Continue reading Engineering Happiness in Public Support Channels

Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

Fostering Connections Through Virtual Meetups

2020 has been a year of challenges. But it’s also been a year for visionaries.  One of the highly valued perks of being an Automattician (A11N) is being able to travel, often somewhere fabulous, with your teammates for an annual in-person team meetup.  In light of the current state of world health, these oft looked forward to gatherings haven’t been possible.  As a diverse and … Continue reading Fostering Connections Through Virtual Meetups

Become a Happiness Engineer!

Update (Oct. 22, 2020): The Happiness Engineer job is currently open for applications! Perhaps you’ve been reading this blog but haven’t felt confident about applying to be a Happiness Engineer. Or maybe you’ve applied previously but we weren’t hiring in your region. Or maybe you’ve felt confident in the past but the time hasn’t been right for you. Whatever the case, if you feel that … Continue reading Become a Happiness Engineer!

How to Avoid Burning Out When Working from Home

I’m an advocate for remote work. For the better part of my life, I’ve worked from home as a freelance technical writer. I’ve always hated regularly going to an office, and only did it when I had to. I’ve been fully remote for the last five years since joining Automattic, where everyone works from wherever they like. And I’ve been preaching that “every company that … Continue reading How to Avoid Burning Out When Working from Home

Developing Leadership Skills as a Happiness Engineer

In a previous job, I spent time as a restaurant manager. It was an eye opening experience for sure (and it confirmed for me that being “hangry” is a real thing). However, what especially stood out to me was how much I liked the “people” side of that role. I liked being responsible for taking care of our staff and in turn making sure that … Continue reading Developing Leadership Skills as a Happiness Engineer

How I Work: A Happiness Engineer Team Lead

Working from home is a huge perk, and also a unique challenge. Being mindful and deliberate about how you structure your day and your workspace is essential for your well-being and your productivity at work. The team leads at WordPress.com Happiness decided to share with each other how we work as we each have our own unique processes, and can no doubt learn from each … Continue reading How I Work: A Happiness Engineer Team Lead

Hand reaching out to help a woman climb a ladder, symbolic of how trial buddies help HE candidates.

Trial Buddies: How We Support Our Happiness Engineer Trials

I will never pass up an opportunity to help out a colleague, and I’ll remember the days before I knew everything. — The Automattic Creed If you’re reading this post, perhaps you just submitted your application to become a Happiness Engineer at Automattic — or maybe you’ve just received word that you’ve been accepted into the trial! If you’re not familiar with the trial, it’s … Continue reading Trial Buddies: How We Support Our Happiness Engineer Trials