From the Happiness team at Automattic
Customer
experience,
from the inside
Opinionated notes on CX and support from the people behind WordPress.com, WooCommerce, Jetpack, and Tumblr — written in public, while we do the work.
Customer
experience,
from the inside
Opinionated notes on CX and support from the people behind WordPress.com, WooCommerce, Jetpack, and Tumblr — written in public, while we do the work.
Topics
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Latest
Inside the review process of our customer satisfaction ratings
Our customer satisfaction rate in WooCommerce has changed quite a bit over the last few years. We went from around 65% to now consistently landing in the mid-to-high 80%. There wasn’t one…
More from the team
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What is a good customer experience?
In: CX-ology -
Building Happiness in public
In: CX-ology -
Meet Shohan: A day in the life of a Happiness Engineer
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Ed Thomas on fixing bugs, learning AI, and never getting bored
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The greatest job title I’ll ever have
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Creating space to flourish: Job on leading Woo Happiness
In: Leadership -
There’s room for you here: Adrian Gomez on leadership and belonging
In: Leadership -
Why I lead Happiness Engineers at Automattic
In: Leadership -
Meet Maria: Leading Libra Woo Happiness Engineers
In: Leadership
