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My Journey to Automattic

I’ve spent a lot of my adult life playing around with websites. I mostly have my partner to thank for that—she’s been building increasingly complex websites since we were teens, and, around 2010, she introduced me to WordPress. I’ve always been a writer, but my blogs were hard to keep updated, as I relied only on HTML for a long, long time. As a result, … Continue reading My Journey to Automattic

5 Tips for Working Remotely

Before joining Automattic in 2019, I worked as a freelancer (remotely) for about 12 years. During those years, I learned a great deal about managing my time, creating systems, and staying motivated while working from my home office and all of the distractions being at home brings. Of course, I’m still learning new ways to be effective and organized (never stop learning!), but I thought … Continue reading 5 Tips for Working Remotely

FAQ: Happiness Engineers And Flexibility

Automattic powers many sites worldwide with its large assortment of products, so our support team is available every day of the week to best serve our customers. But what does that mean for our Happiness Engineers’ schedule? Q: What does a typical workday look like for Happiness Engineers? Generally, a Happiness Engineer’s workday consists of eight work hours, six of which are typically spent working … Continue reading FAQ: Happiness Engineers And Flexibility

Meet a Happiness Engineer: James Homuth

Have you ever wondered what it’s like to be a Happiness Engineer? Can you really turn customer support into a career? We interviewed James Homuth, a Happiness Engineer based in Ottawa, Ontario (Canada) who has been at Automattic for less than a year to find out more about his experience. Q:  You’ve been really active on internal P2s and Slack. I feel like you’ve been … Continue reading Meet a Happiness Engineer: James Homuth

5 Surprising Facts I’ve Learned About Working Remotely

Here at Automattic, we have been doing this work-from-home thing for a long time now. This was actually how I found out about the Happiness Engineer position. My family is kind of spread out across three different continents, and I felt like working from home would help me spend more time with them, see my nieces grow up, and also explore the world.  That said, … Continue reading 5 Surprising Facts I’ve Learned About Working Remotely

Meet a Happiness Engineer: Ben Chilcote

Have you ever wondered what it’s like to be a Happiness Engineer? Can you really turn customer support into a career? We interviewed Ben Chilcote, a Happiness Engineer based in Dayton, Ohio (USA) who has been at Automattic for seven years to find out more about his experience helping customers with WordPress.com. Q: Do you recall how you first heard about the job, and then … Continue reading Meet a Happiness Engineer: Ben Chilcote

What to Expect During Your First Three Months as a Happiness Engineer

Howdy! My name is Stewart, and let me first start by saying how much I have enjoyed this career change! The first three months were a breeze and went by so quickly.  However, I would like to give you a peek behind the curtain to show you what you can expect during your first three months at Automattic. I think you are going to like … Continue reading What to Expect During Your First Three Months as a Happiness Engineer

Domains: A Cookie Jar Analogy

As Engineers, one of the most common questions we receive is about one’s domain name and how it affects their website. Domain names can look daunting, but you don’t have to worry about it! Grab your favorite cookies and cup of tea or coffee or chocolate (or any beverages you prefer,) and let’s learn more about domain names and why they are similar to a cookie jar. Continue reading Domains: A Cookie Jar Analogy

5 Lessons I’ve Learned from My Cat

Echoes, Silence, Patience, and Grace. The Foo Fighters album’s name defines my cat, Hunter, and the ways she has helped me to become a better Happiness Engineer. I adopted Hunter in March of 2011. She was pretty small, full of fleas, and very sick. Her former owner had traumatized her. She was and still is a terrified cat. But she is healthy and happy, grumpy … Continue reading 5 Lessons I’ve Learned from My Cat