The greatest job title I’ll ever have

At Automattic, we have a Creed. This is the fourth line: I will build our business sustainably through passionate and loyal customers. Customers are central to everything we do. The Happiness Engineer title aims to capture how seriously we take that work. In 2007, when Matt Mullenweg posted Automattic’s first Happiness Engineer job listing, he described the role like this: We consider the support side … Continue reading The greatest job title I’ll ever have

More than a job, a career: Andrea Badgley on Operations Leadership 

I am a born helper. When I first heard the job title “Happiness Engineer,” I thought, “What an amazing job title! I want to do that!” At the time, I had been blogging regularly on WordPress.com for about two years, and had just finished volunteering to host a community blogging challenge in collaboration with Automattic’s editorial team. They sent me a thank-you tee-shirt that said … Continue reading More than a job, a career: Andrea Badgley on Operations Leadership