Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions.
Luminus enjoys working at Automattic surrounded by smart, caring people. Working remotely for a distributed company also allows him to have a flexible schedule. Happiness Engineers are responsible for reporting the hours they are available to work. The scheduling team then assigns each person to live chat, tickets, or other tasks to ensure support is available for customers.
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