Engineering Happiness For a Different Product

I joined Automattic in 2017 as a WordPress.com Happiness Engineer. After two and a half years, I decided to apply for the WooCommerce rotation. For several months I stopped working in WordPress.com support to learn all about the WooCommerce product and how to support those customers. Rotations are encouraged by Automattic as a great way to widen our skills, get out of our comfort zone, … Continue reading Engineering Happiness For a Different Product

Meet a Happiness Engineer: Luminus

Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions. Luminus enjoys working at Automattic surrounded by smart, caring people. Working remotely for a distributed company also … Continue reading Meet a Happiness Engineer: Luminus

Engineering Happiness as a parent

We often hear about the benefits of remote/distributed work as being able to travel the world and work from anywhere with an internet connection. Something I feel that needs prominence would be how this can help when you have a “caretaker” type role – for me, this is as a parent, but it isn’t limited to just that. My journey to working at Automattic accelerated due to … Continue reading Engineering Happiness as a parent

Meet a Happiness Engineer: Hari Shanker

Hari Shanker is a Happiness Engineer from India who’s helping WooCommerce customers build incredible stores. He’s 100% engaged with the local WordPress community in Cochin, and brings all of his passion and empathy to the rest of the world as well. He loves the equal opportunity available at Automattic. No matter the language you speak or the color of your skin you can make a … Continue reading Meet a Happiness Engineer: Hari Shanker

A work schedule of flexible predictability

Working remotely at Automattic means you set your own schedule. This does not mean you can decide on a whim when to work and when not to work (sorry, mom). Instead, you have full authority to choose your working hours, as long as you do so with at least 2 weeks notice. This allows us to offer consistent live chat coverage, while still keeping a … Continue reading A work schedule of flexible predictability