We believe in support as a career at Automattic, and only hire for the role as a full-time position. The work of engineering happiness spans weekdays, weekends, and holidays. Our users all over the world have questions at all times of day (and night!) and they like getting answers right away! How do we make it work, and still maintain our culture of flexibility and … Continue reading Happiness Around the World
Working as a Happiness Engineer (HE) at Automattic, I constantly marvel at the incredible diversity of my fellow HEs. One morning I might be chatting in Slack with an HE finishing up his work in South Africa, while by late afternoon, I’m saying good morning to an Australian just starting her day. Since we provide support to our customers in Spanish and Brazilian Portuguese – … Continue reading Diversematticians
As I’ve been vocal with my friends, family, and anyone who would listen about my career at Automattic I ended up having a lot of people asking me about what it takes to be a Happiness Engineer and if it is something they could do. Most of the time I would give them a quick description and could usually tell by their reaction if they … Continue reading So You Want to be a Happiness Engineer, Huh?
Working at Automattic has truly been such a blast! When I describe my job to my friends, they have a hard time believing that it’s for real. Continue reading “A Day in the Life of a WordPress.com Happiness Engineer”