Team Meetups — How We Create Productive Face-To-Face Time

In a traditional office, you’re in the same place 48 weeks out of the year, and you might have 3 or 4 weeks where you’re not together. We try to flip that. So we come together in short intense bursts. The primary goal is connecting people. We want to make sure everyone is aligned and on the same page, and that they have a deeper … Continue reading Team Meetups — How We Create Productive Face-To-Face Time

Engineering Happiness as a parent

We often hear about the benefits of remote/distributed work as being able to travel the world and work from anywhere with an internet connection. Something I feel that needs prominence would be how this can help when you have a “caretaker” type role – for me, this is as a parent, but it isn’t limited to just that. My journey to working at Automattic accelerated due to … Continue reading Engineering Happiness as a parent

Unusual schedules as a Happiness Engineer

Having flexibility in your job is awesome, but with flexibility comes responsibility. Not only in the work itself but also in our daily lives, having a balance between your personal and work activities. Working at home implies there is no physical boundary between your work and personal life. In an office, you might be able to leave work behind when you exit the office, but … Continue reading Unusual schedules as a Happiness Engineer

Meet an Enterprise Happiness Engineer: Shannon Smith

Shannon Smith is an Enterprise Happiness Engineer with VIP. She delivers content solutions to some of the biggest names in media, marketing, and enterprise. Shannon has over 15 years experience in open source web development. She is a long-time supporter of diversity, accessibility, and internationalization, and was a WordPress Montreal community organizer for seven years. Shannon is also a hiker, poet, and mum of … Continue reading Meet an Enterprise Happiness Engineer: Shannon Smith

Happiness Around the World

We believe in support as a career at Automattic, and only hire for the role as a full-time position. The work of engineering happiness spans weekdays, weekends, and holidays. Our users all over the world have questions at all times of day (and night!) and they like getting answers right away! How do we make it work, and still maintain our culture of flexibility and … Continue reading Happiness Around the World

Meetup in Jeju, South Korea


Working as a Happiness Engineer (HE) at Automattic, I constantly marvel at the incredible diversity of my fellow HEs. One morning I might be chatting in Slack with an HE finishing up his work in South Africa, while by late afternoon, I’m saying good morning to an Australian just starting her day. Since we provide support to our customers in Spanish and Brazilian Portuguese – … Continue reading Diversematticians