Category: happiness engineering

happiness engineering

Gaining live chat support experience as an aspiring Happiness Engineer

Roughly two and a half years ago, I was in a marketing role at my previous employer. I did not have any experience in a customer-facing role, but I had my eye on Automattic’s open position for the role of a Happiness Engineer. I have used WordPress since 2010 and had a strong platform knowledge, but I knew clearing this trial wouldn’t be an easy … Continue reading Gaining live chat support experience as an aspiring Happiness Engineer

Arun3 Comments
Ginger cat sleeping on a desk under a keyboard.
happiness engineering

Engineering Happiness in Public Support Channels

Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side? My name is Oliwia and I’m one of the Happiness Engineers from a team called Chiron. We take care … Continue reading Engineering Happiness in Public Support Channels

Oliwia3 Comments
happiness engineering, remote work

Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Liz Swafford1 Comment
happiness engineering, meet a happiness engineer

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

Liz SwaffordLeave a comment
happiness engineering, remote work

Fostering Connections Through Virtual Meetups

2020 has been a year of challenges. But it’s also been a year for visionaries.  One of the highly valued perks of being an Automattician (A11N) is being able to travel, often somewhere fabulous, with your teammates for an annual in-person team meetup.  In light of the current state of world health, these oft looked forward to gatherings haven’t been possible.  As a diverse and … Continue reading Fostering Connections Through Virtual Meetups

Tanya ThibodeauLeave a comment
happiness engineering, remote work

How to Avoid Burning Out When Working from Home

I’m an advocate for remote work. For the better part of my life, I’ve worked from home as a freelance technical writer. I’ve always hated regularly going to an office, and only did it when I had to. I’ve been fully remote for the last five years since joining Automattic, where everyone works from wherever they like. And I’ve been preaching that “every company that … Continue reading How to Avoid Burning Out When Working from Home

A. I. SajibLeave a comment
happiness engineering, leadership

Developing Leadership Skills as a Happiness Engineer

In a previous job, I spent time as a restaurant manager. It was an eye opening experience for sure (and it confirmed for me that being “hangry” is a real thing). However, what especially stood out to me was how much I liked the “people” side of that role. I liked being responsible for taking care of our staff and in turn making sure that … Continue reading Developing Leadership Skills as a Happiness Engineer

Eric2 Comments
happiness engineering, leadership

How I Work: A Happiness Engineer Team Lead

Working from home is a huge perk, and also a unique challenge. Being mindful and deliberate about how you structure your day and your workspace is essential for your well-being and your productivity at work. The team leads at WordPress.com Happiness decided to share with each other how we work as we each have our own unique processes, and can no doubt learn from each … Continue reading How I Work: A Happiness Engineer Team Lead

Sasha Marie StoneLeave a comment
happiness engineering

Team Meetups — How We Create Productive Face-To-Face Time

In a traditional office, you’re in the same place 48 weeks out of the year, and you might have 3 or 4 weeks where you’re not together. We try to flip that. So we come together in short intense bursts. The primary goal is connecting people. We want to make sure everyone is aligned and on the same page, and that they have a deeper … Continue reading Team Meetups — How We Create Productive Face-To-Face Time

PauloLeave a comment