Happiness Engineers love helping people use Automattic’s products like WordPress.com, WooCommerce, Jetpack, and more. While the desire to help others is important, Happiness Engineers must have other skills to successfully help customers in live chat and by email. With that in mind, here are my recommendations for those wanting to improve their skills as new or aspiring Happiness Engineers. These tips are from my personal … Continue reading Five standout skills to be a successful Happiness Engineer