Our very own Happiness Engineer, Davor Altman, was recently interviewed by bluegrid.io about customer happiness. How do Happiness Engineers at Automattic approach customer service and make customers as happy as possible? It comes down to one indispensable word – empathy.

I believe that being able to put yourself into the customer’s shoes and feel how they feel is the most important thing to have if you’re to truly help them.

– Davor Altman, Happiness Engineer, Automattic

Learn more about Davor’s customer support philosophy and his experience as a team lead by reading the full interview here: Customer Happiness is all about empathy | Interview with Davor Altman

Do you have what it takes to make customers happy? Do you have high empathy and a passion for WordPress? You might be a good fit for the Happiness Engineer role! Read more about the job and find instructions for applying here.

Read more about being a Happiness Engineer at Automattic:

• How we support our Happiness Engineer trials
• A bit about how we schedule the work flexibly to meet customer demand
• Interviews with a few real life Happiness Engineers
• A helpful guide for prospective HEs written by a long-term HE
• Glassdoor reviews