Tag: happiness engineer

a day in the life, happiness engineering, meet a happiness engineer

Meet Shohan: A Day in the Life of a Happiness Engineer

Shohan is a Happiness Engineer at Automattic, and in this video he explains what the job really looks like day to day. He spends most of his time with WooCommerce merchants, fixing issues, explaining features, and helping keep their stores online. For a lot of these merchants, the store is their livelihood, so a quick fix can mean real relief. Shohan says the best part … Continue reading Meet Shohan: A Day in the Life of a Happiness Engineer

Unknown's avatarJenLeave a comment
happiness engineering, leadership, meet a happiness engineer

Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

Meet Ed Thomas, who leads one of the Escalated Support teams for WordPress.com. Ed’s team handles site migrations, cleans up hacked sites, and fixes bugs across the platform, work that changes every day and never lets him get bored. He talks about how AI has become a genuine learning partner in his job, helping him understand code in a way he never could on his … Continue reading Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

Unknown's avatarJenLeave a comment
Sticky post
happiness engineering, Tech Tips & Tricks

Preparing for the Happiness Engineer Role

If you’ve been thinking about applying to be a Happiness Engineer but aren’t sure yet whether you’re ready, this guide will help you prepare to apply. There’s no guarantee that doing these things will result in you being hired, but many of our strongest candidates have prepared in some of these ways before applying. Build Real WordPress Experience The most valuable thing you can do … Continue reading Preparing for the Happiness Engineer Role

Unknown's avatarJen
a day in the life, happiness engineering

24 Hours a Day: Ramona’s Day on the Customer Growth Team

Ever wondered what it’s really like to be a Happiness Engineer at Automattic? Ramona, a Happiness Engineer on the Customer Growth Team within WooCommerce, takes us through a typical workday in Happiness. As part of a fully distributed company, Ramona works from her home office, connecting with WooCommerce merchants around the world. In this video, Ramona shares what makes her role special: regular video calls … Continue reading 24 Hours a Day: Ramona’s Day on the Customer Growth Team

Unknown's avatarJen
a day in the life, happiness engineering

Life as a Woo Happiness Engineer

It’s a remarkable journey, transitioning from reader to writer, from aspiring Happiness Engineer to a seasoned Automattician. I vividly recall the aspirations and dreams you might also be holding right now—the desire to work for Automattic and to be a part of this incredible company; I knew I could excel, that my life would be enriched and that I would be doing something I deeply … Continue reading Life as a Woo Happiness Engineer

Unknown's avatarShevene LovindierLeave a comment
a day in the life, happiness engineering

My Daily Work as a Woo Happiness Engineer…

Are you considering joining Automattic as a Happiness Engineer and want to learn more about the work we do and what you can expect? Buckle up, as I’ll give you a hands-on guide of what a typical day looks like for a Happiness Engineer like me. What hours do Happiness Engineers work? The short answer is: the hours they prefer. I set my own work … Continue reading My Daily Work as a Woo Happiness Engineer…

Unknown's avatarRamona Nemeth-CsokaLeave a comment
a day in the life, happiness engineering

A Day in the Life of a Woo Happiness Engineer…

Being a Woo Happiness Engineer is absolutely amazing. It gives you the opportunity to make a positive impact, bit by bit, on the lives of individuals and businesses who trust you to help and guide them with their stores. What does my typical day look like? When I started, my main role was to support all our extensions in the WooCommerce Marketplace and connect with … Continue reading A Day in the Life of a Woo Happiness Engineer…

Unknown's avatarGabriel FuentesLeave a comment
happiness engineering

A brief look into how a Trust & Safety Wrangler organizes their workday

As a Trust & Safety Wrangler, I contribute to making sure the web is a safer and better place. I work in content moderation by assessing if websites and blogs hosted on WordPress.com comply with our Terms of Service, User, and Store Guidelines. My workday goes mostly around reviewing reports. Most of them are sent to us through our contact forms, but we also have … Continue reading A brief look into how a Trust & Safety Wrangler organizes their workday

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happiness engineering, remote work

5 Tips for Working Remotely

Before joining Automattic in 2019, I worked as a freelancer (remotely) for about 12 years. During those years, I learned a great deal about managing my time, creating systems, and staying motivated while working from my home office and all of the distractions being at home brings. Of course, I’m still learning new ways to be effective and organized (never stop learning!), but I thought … Continue reading 5 Tips for Working Remotely

Unknown's avatarMelissa Stevanovic2 Comments
happiness engineering

FAQ: Happiness Engineers And Flexibility

Automattic powers many sites worldwide with its large assortment of products, so our support team is available every day of the week to best serve our customers. But what does that mean for our Happiness Engineers’ schedule? Q: What does a typical workday look like for Happiness Engineers? Generally, a Happiness Engineer’s workday consists of eight work hours, six of which are typically spent working … Continue reading FAQ: Happiness Engineers And Flexibility

Unknown's avatarKateryna Kodonenko4 Comments