Ginger cat sleeping on a desk under a keyboard.

Engineering Happiness in Public Support Channels

Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side? My name is Oliwia and Iā€™m one of the Happiness Engineers from a team called Chiron. We take care … Continue reading Engineering Happiness in Public Support Channels

Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

How I Work: A Happiness Engineer Team Lead

Working from home is a huge perk, and also a unique challenge. Being mindful and deliberate about how you structure your day and your workspace is essential for your well-being and your productivity at work. The team leads at WordPress.com Happiness decided to share with each other how we work as we each have our own unique processes, and can no doubt learn from each … Continue reading How I Work: A Happiness Engineer Team Lead

Engineering Happiness as a parent

We often hear about the benefits of remote/distributed work as being able to travel the world and work from anywhere with an internet connection. Something I feel that needs prominence would be how this can help when you have a “caretaker” type role – for me, this is as a parent, but it isn’t limited to just that. My journey to working at Automattic accelerated due to … Continue reading Engineering Happiness as a parent