Tag: happiness engineer

happiness engineering

A brief look into how a Trust & Safety Wrangler organizes their workday

As a Trust & Safety Wrangler, I contribute to making sure the web is a safer and better place. I work in content moderation by assessing if websites and blogs hosted on WordPress.com comply with our Terms of Service, User, and Store Guidelines. My workday goes mostly around reviewing reports. Most of them are sent to us through our contact forms, but we also have … Continue reading A brief look into how a Trust & Safety Wrangler organizes their workday

AutomatticLeave a comment
happiness engineering, remote work

5 Tips for Working Remotely

Before joining Automattic in 2019, I worked as a freelancer (remotely) for about 12 years. During those years, I learned a great deal about managing my time, creating systems, and staying motivated while working from my home office and all of the distractions being at home brings. Of course, I’m still learning new ways to be effective and organized (never stop learning!), but I thought … Continue reading 5 Tips for Working Remotely

Missy2 Comments
happiness engineering

FAQ: Happiness Engineers And Flexibility

Automattic powers many sites worldwide with its large assortment of products, so our support team is available every day of the week to best serve our customers. But what does that mean for our Happiness Engineers’ schedule? Q: What does a typical workday look like for Happiness Engineers? Generally, a Happiness Engineer’s workday consists of eight work hours, six of which are typically spent working … Continue reading FAQ: Happiness Engineers And Flexibility

Kateryna3 Comments
meet a happiness engineer

Meet a Happiness Engineer: James Homuth

Have you ever wondered what it’s like to be a Happiness Engineer? Can you really turn customer support into a career? We interviewed James Homuth, a Happiness Engineer based in Ottawa, Ontario (Canada) who has been at Automattic for less than a year to find out more about his experience. Q:  You’ve been really active on internal P2s and Slack. I feel like you’ve been … Continue reading Meet a Happiness Engineer: James Homuth

Liz SwaffordLeave a comment
happiness engineering, remote work

5 Surprising Facts I’ve Learned About Working Remotely

Here at Automattic, we have been doing this work-from-home thing for a long time now. This was actually how I found out about the Happiness Engineer position. My family is kind of spread out across three different continents, and I felt like working from home would help me spend more time with them, see my nieces grow up, and also explore the world.  That said, … Continue reading 5 Surprising Facts I’ve Learned About Working Remotely

Rosie MLeave a comment
happiness engineering

What to Expect During Your First Three Months as a Happiness Engineer

Howdy! My name is Stewart, and let me first start by saying how much I have enjoyed this career change! The first three months were a breeze and went by so quickly.  However, I would like to give you a peek behind the curtain to show you what you can expect during your first three months at Automattic. I think you are going to like … Continue reading What to Expect During Your First Three Months as a Happiness Engineer

Stewart T. ♿💪🏾Leave a comment
happiness engineering

5 Lessons I’ve Learned from My Cat

Echoes, Silence, Patience, and Grace. The Foo Fighters album’s name defines my cat, Hunter, and the ways she has helped me to become a better Happiness Engineer. I adopted Hunter in March of 2011. She was pretty small, full of fleas, and very sick. Her former owner had traumatized her. She was and still is a terrified cat. But she is healthy and happy, grumpy … Continue reading 5 Lessons I’ve Learned from My Cat

Michelle1 Comment
a day in the life, happiness engineering, remote work

Self-Care when you work remotely

Working remotely can seem ideal for many people. What could be better than working from home, not having to worry about commuting, or even sticking to your pajamas the whole day? When I started working for Automattic almost five years ago, I was quite new to the concept of working remotely. I thought that bringing my laptop to bed to continue working on pending items … Continue reading Self-Care when you work remotely

Carla Doria2 Comments
happiness engineering

Your guide to becoming a Happiness Engineer

Welcome to the Happiness Engineer blog! Chances are you’re here for a specific reason… you’re interested in joining us as a Happiness Engineer at Automattic. This post was written by a group of WordPress.com Happiness Engineers on a team called Sparta. We were really inspired by this post our brilliant colleague Sandy made four years ago on how to become a Happiness Engineer. Since our … Continue reading Your guide to becoming a Happiness Engineer

Tish7 Comments
happiness engineering, trial

3 Tips to make the most of your Happiness Engineer Trial

The Happiness Engineer trial is not easy, particularly if you’re already employed full-time or have other responsibilities to balance. The trial is intense, and there will almost certainly come a time when you’ll feel that it’s just too much. It’s been more than two years since my trial, but I still vividly remember sitting in front of my computer giving myself a pep talk before … Continue reading 3 Tips to make the most of your Happiness Engineer Trial

Missy1 Comment