How to make customers happy

Our very own Happiness Engineer, Davor Altman, was recently interviewed by bluegrid.io about customer happiness. How do Happiness Engineers at Automattic approach customer service and make customers as happy as possible? It comes down to one indispensable word – empathy. I believe that being able to put yourself into the customer’s shoes and feel how they feel is the most important thing to have if … Continue reading How to make customers happy