Tag: applying to be a happiness engineer

a day in the life, happiness engineering, meet a happiness engineer

Meet Shohan: A Day in the Life of a Happiness Engineer

Shohan is a Happiness Engineer at Automattic, and in this video he explains what the job really looks like day to day. He spends most of his time with WooCommerce merchants, fixing issues, explaining features, and helping keep their stores online. For a lot of these merchants, the store is their livelihood, so a quick fix can mean real relief. Shohan says the best part … Continue reading Meet Shohan: A Day in the Life of a Happiness Engineer

Unknown's avatarJenLeave a comment
happiness engineering, leadership, meet a happiness engineer

Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

Meet Ed Thomas, who leads one of the Escalated Support teams for WordPress.com. Ed’s team handles site migrations, cleans up hacked sites, and fixes bugs across the platform, work that changes every day and never lets him get bored. He talks about how AI has become a genuine learning partner in his job, helping him understand code in a way he never could on his … Continue reading Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

Unknown's avatarJenLeave a comment
Sticky post
happiness engineering, Tech Tips & Tricks

Preparing for the Happiness Engineer Role

If you’ve been thinking about applying to be a Happiness Engineer but aren’t sure yet whether you’re ready, this guide will help you prepare to apply. There’s no guarantee that doing these things will result in you being hired, but many of our strongest candidates have prepared in some of these ways before applying. Build Real WordPress Experience The most valuable thing you can do … Continue reading Preparing for the Happiness Engineer Role

Unknown's avatarJen
a day in the life, happiness engineering

My Daily Work as a Woo Happiness Engineer…

Are you considering joining Automattic as a Happiness Engineer and want to learn more about the work we do and what you can expect? Buckle up, as I’ll give you a hands-on guide of what a typical day looks like for a Happiness Engineer like me. What hours do Happiness Engineers work? The short answer is: the hours they prefer. I set my own work … Continue reading My Daily Work as a Woo Happiness Engineer…

Unknown's avatarRamona Nemeth-CsokaLeave a comment
a day in the life, happiness engineering

A Day in the Life of a Woo Happiness Engineer…

Being a Woo Happiness Engineer is absolutely amazing. It gives you the opportunity to make a positive impact, bit by bit, on the lives of individuals and businesses who trust you to help and guide them with their stores. What does my typical day look like? When I started, my main role was to support all our extensions in the WooCommerce Marketplace and connect with … Continue reading A Day in the Life of a Woo Happiness Engineer…

Unknown's avatarGabriel FuentesLeave a comment
happiness engineering

Gaining live chat support experience as an aspiring Happiness Engineer

Roughly two and a half years ago, I was in a marketing role at my previous employer. I did not have any experience in a customer-facing role, but I had my eye on Automattic’s open position for the role of a Happiness Engineer. I have used WordPress since 2010 and had a strong platform knowledge, but I knew clearing this trial wouldn’t be an easy … Continue reading Gaining live chat support experience as an aspiring Happiness Engineer

Unknown's avatarArun3 Comments
happiness engineering, remote work

Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Unknown's avatarLiz Swafford1 Comment
happiness engineering, meet a happiness engineer

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

Unknown's avatarLiz SwaffordLeave a comment
happiness engineering

So You Want to be a Happiness Engineer, Huh?

As I’ve been vocal with my friends, family, and anyone who would listen about my career at Automattic I ended up having a lot of people asking me about what it takes to be a Happiness Engineer and if it is something they could do. Most of the time I would give them a quick description and could usually tell by their reaction if they … Continue reading So You Want to be a Happiness Engineer, Huh?

Unknown's avatarSandy McFadden1 Comment