Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

Happiness Around the World

We believe in support as a career at Automattic, and only hire for the role as a full-time position. The work of engineering happiness spans weekdays, weekends, and holidays. Our users all over the world have questions at all times of day (and night!) and they like getting answers right away! How do we make it work, and still maintain our culture of flexibility and … Continue reading Happiness Around the World

So You Want to be a Happiness Engineer, Huh?

As I’ve been vocal with my friends, family, and anyone who would listen about my career at Automattic I ended up having a lot of people asking me about what it takes to be a Happiness Engineer and if it is something they could do. Most of the time I would give them a quick description and could usually tell by their reaction if they … Continue reading So You Want to be a Happiness Engineer, Huh?