It’s a remarkable journey, transitioning from reader to writer, from aspiring Happiness Engineer to a seasoned Automattician. I vividly recall the aspirations and dreams you might also be holding right now—the desire to work for Automattic and to be a part of this incredible company; I knew I could excel, that my life would be enriched and that I would be doing something I deeply … Continue reading Life as a Woo Happiness Engineer
Are you considering joining Automattic as a Happiness Engineer and want to learn more about the work we do and what you can expect? Buckle up, as I’ll give you a hands-on guide of what a typical day looks like for a Happiness Engineer like me. What hours do Happiness Engineers work? The short answer is: the hours they prefer. I set my own work … Continue reading My Daily Work as a Woo Happiness Engineer…
Being a Woo Happiness Engineer is absolutely amazing. It gives you the opportunity to make a positive impact, bit by bit, on the lives of individuals and businesses who trust you to help and guide them with their stores. What does my typical day look like? When I started, my main role was to support all our extensions in the WooCommerce Marketplace and connect with … Continue reading A Day in the Life of a Woo Happiness Engineer…
Sometimes things don’t go as planned. Over the years, we’ve gathered insights and experience in how to handle these situations well. Continue reading Supporting your users when things go wrong
Happiness Engineers love helping people use Automattic’s products like WordPress.com, WooCommerce, Jetpack, and more. While the desire to help others is important, Happiness Engineers must have other skills to successfully help customers in live chat and by email. With that in mind, here are my recommendations for those wanting to improve their skills as new or aspiring Happiness Engineers. These tips are from my personal … Continue reading Five standout skills to be a successful Happiness Engineer
Erica Kuschel is a Happiness Engineer supporting customers using WooCommerce to manage their online stores. She is also team lead for one of the WooCommerce support teams at Automattic. One of the most appealing aspects of the Happiness Engineer role is the flexibility provided while working remotely. Maintaining a work-life balance is a plus for this former travel blogger. When more wide-spread travel is possible, … Continue reading Meet a Happiness Engineer: Erica
I joined Automattic in 2017 as a WordPress.com Happiness Engineer. After two and a half years, I decided to apply for the WooCommerce rotation. For several months I stopped working in WordPress.com support to learn all about the WooCommerce product and how to support those customers. Rotations are encouraged by Automattic as a great way to widen our skills, get out of our comfort zone, … Continue reading Engineering Happiness For a Different Product
Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions. Luminus enjoys working at Automattic surrounded by smart, caring people. Working remotely for a distributed company also … Continue reading Meet a Happiness Engineer: Luminus
We often hear about the benefits of remote/distributed work as being able to travel the world and work from anywhere with an internet connection. Something I feel that needs prominence would be how this can help when you have a “caretaker” type role – for me, this is as a parent, but it isn’t limited to just that. My journey to working at Automattic accelerated due to … Continue reading Engineering Happiness as a parent
Hari Shanker is a Happiness Engineer from India who’s helping WooCommerce customers build incredible stores. He’s 100% engaged with the local WordPress community in Cochin, and brings all of his passion and empathy to the rest of the world as well. He loves the equal opportunity available at Automattic. No matter the language you speak or the color of your skin you can make a … Continue reading Meet a Happiness Engineer: Hari Shanker
Happiness Everywhere 