Meet a Happiness Engineer: Doug

Doug Aitken is a Happiness Engineer supporting customers in live chat and by email as they set up and maintain their online stores with WooCommerce. Customer support for a software program like WooCommerce requires creative problem solving. Each site has a unique combination of plugins and settings which requires Happiness Engineers to look at the issues from different perspectives to provide the best solutions. Customer … Continue reading Meet a Happiness Engineer: Doug

Liz SwaffordDecember 11, 2020December 8, 2020Leave a comment

happiness engineering

How to make customers happy

Our very own Happiness Engineer, Davor Altman, was recently interviewed by bluegrid.io about customer happiness. How do Happiness Engineers at Automattic approach customer service and make customers as happy as possible? It comes down to one indispensable word – empathy. I believe that being able to put yourself into the customer’s shoes and feel how they feel is the most important thing to have if … Continue reading How to make customers happy

Liz SwaffordDecember 8, 2020Leave a comment

happiness engineering

Gaining live chat support experience as an aspiring Happiness Engineer

Roughly two and a half years ago, I was in a marketing role at my previous employer. I did not have any experience in a customer-facing role, but I had my eye on Automattic’s open position for the role of a Happiness Engineer. I have used WordPress since 2010 and had a strong platform knowledge, but I knew clearing this trial wouldn’t be an easy … Continue reading Gaining live chat support experience as an aspiring Happiness Engineer

ArunDecember 2, 20203 Comments

happiness engineering, remote work

Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Liz SwaffordOctober 27, 2020October 27, 20201 Comment

happiness engineering, meet a happiness engineer

Meet a Happiness Engineer: Melissa

Melissa Silberstang is a Happiness Engineer with WordPress.com supporting customers through live chat and tickets as they create their sites. Working at Automattic has given her the flexibility to travel and create a workweek that fits her lifestyle. Working remotely is not as lonely as it sounds. Melissa has been able to collaborate with coworkers online through different initiatives like the committee for Diversity and … Continue reading Meet a Happiness Engineer: Melissa

Liz SwaffordOctober 21, 2020Leave a comment

happiness engineering, leadership

How I Work: A Happiness Engineer Team Lead

Working from home is a huge perk, and also a unique challenge. Being mindful and deliberate about how you structure your day and your workspace is essential for your well-being and your productivity at work. The team leads at WordPress.com Happiness decided to share with each other how we work as we each have our own unique processes, and can no doubt learn from each … Continue reading How I Work: A Happiness Engineer Team Lead

Sasha StoneAugust 5, 2020August 20, 2020Leave a comment

a day in the life, happiness engineering

Engineering Happiness as a parent

We often hear about the benefits of remote/distributed work as being able to travel the world and work from anywhere with an internet connection. Something I feel that needs prominence would be how this can help when you have a “caretaker” type role – for me, this is as a parent, but it isn’t limited to just that. My journey to working at Automattic accelerated due to … Continue reading Engineering Happiness as a parent

DougDecember 18, 2018December 10, 2018Leave a comment

a day in the life, happiness engineering

Life as a WordPress.com Happiness Engineer and a parent

So you’ve heard about this new cool and amazing job called Happiness Engineer. Now you are wondering if it would be possible to reconcile being a parent of young children and working from home for this awesome company. Look no further 🙂 Continue reading “Life as a WordPress.com Happiness Engineer and a parent”