Doug Aitken is a Happiness Engineer supporting customers in live chat and by email as they set up and maintain their online stores with WooCommerce. Customer support for a software program like WooCommerce requires creative problem solving. Each site has a unique combination of plugins and settings which requires Happiness Engineers to look at the issues from different perspectives to provide the best solutions.
Customer support teams at Automattic are made up of a diverse range of people from all over the world. While Doug is based in Scotland his team includes Happiness Engineers from France, South Africa, Nigeria, Poland, the United Kingdom, and other countries in Europe.
Visit the Work with Us page to learn more about how you can apply to be a Happiness Engineer too.