24 Hours a Day: Ramona’s Day on the Customer Growth Team

Ever wondered what it’s really like to be a Happiness Engineer at Automattic? Ramona, a Happiness Engineer on the Customer Growth Team within WooCommerce, takes us through a typical workday in Happiness. As part of a fully distributed company, Ramona works from her home office, connecting with WooCommerce merchants around the world. In this video, Ramona shares what makes her role special: regular video calls … Continue reading 24 Hours a Day: Ramona’s Day on the Customer Growth Team

On My Way: A Day with Jonathan, DIFM Solutions Architect

Ever wondered what it’s really like to be a Happiness Engineer at Automattic? We’re excited to share a glimpse into the daily life of one of our team members through our new video series. Jonathan, a DIFM Solutions Architect within our Happiness Division on Team Oasis, takes us along on his morning walk in Alberta, Canada. After dropping his son off at kindergarten, he shares … Continue reading On My Way: A Day with Jonathan, DIFM Solutions Architect

Life as a Woo Happiness Engineer

It’s a remarkable journey, transitioning from reader to writer, from aspiring Happiness Engineer to a seasoned Automattician. I vividly recall the aspirations and dreams you might also be holding right now—the desire to work for Automattic and to be a part of this incredible company; I knew I could excel, that my life would be enriched and that I would be doing something I deeply … Continue reading Life as a Woo Happiness Engineer

My Daily Work as a Woo Happiness Engineer…

Are you considering joining Automattic as a Happiness Engineer and want to learn more about the work we do and what you can expect? Buckle up, as I’ll give you a hands-on guide of what a typical day looks like for a Happiness Engineer like me. What hours do Happiness Engineers work? The short answer is: the hours they prefer. I set my own work … Continue reading My Daily Work as a Woo Happiness Engineer…

A Day in the Life of a Woo Happiness Engineer…

Being a Woo Happiness Engineer is absolutely amazing. It gives you the opportunity to make a positive impact, bit by bit, on the lives of individuals and businesses who trust you to help and guide them with their stores. What does my typical day look like? When I started, my main role was to support all our extensions in the WooCommerce Marketplace and connect with … Continue reading A Day in the Life of a Woo Happiness Engineer…

A brief look into how a Trust & Safety Wrangler organizes their workday

As a Trust & Safety Wrangler, I contribute to making sure the web is a safer and better place. I work in content moderation by assessing if websites and blogs hosted on WordPress.com comply with our Terms of Service, User, and Store Guidelines. My workday goes mostly around reviewing reports. Most of them are sent to us through our contact forms, but we also have … Continue reading A brief look into how a Trust & Safety Wrangler organizes their workday

5 Tips for Working Remotely

Before joining Automattic in 2019, I worked as a freelancer (remotely) for about 12 years. During those years, I learned a great deal about managing my time, creating systems, and staying motivated while working from my home office and all of the distractions being at home brings. Of course, I’m still learning new ways to be effective and organized (never stop learning!), but I thought … Continue reading 5 Tips for Working Remotely

FAQ: Happiness Engineers And Flexibility

Automattic powers many sites worldwide with its large assortment of products, so our support team is available every day of the week to best serve our customers. But what does that mean for our Happiness Engineers’ schedule? Q: What does a typical workday look like for Happiness Engineers? Generally, a Happiness Engineer’s workday consists of eight work hours, six of which are typically spent working … Continue reading FAQ: Happiness Engineers And Flexibility

5 Surprising Facts I’ve Learned About Working Remotely

Here at Automattic, we have been doing this work-from-home thing for a long time now. This was actually how I found out about the Happiness Engineer position. My family is kind of spread out across three different continents, and I felt like working from home would help me spend more time with them, see my nieces grow up, and also explore the world.  That said, … Continue reading 5 Surprising Facts I’ve Learned About Working Remotely

What to Expect During Your First Three Months as a Happiness Engineer

Howdy! My name is Stewart, and let me first start by saying how much I have enjoyed this career change! The first three months were a breeze and went by so quickly.  However, I would like to give you a peek behind the curtain to show you what you can expect during your first three months at Automattic. I think you are going to like … Continue reading What to Expect During Your First Three Months as a Happiness Engineer