Gaining live chat support experience as an aspiring Happiness Engineer

Roughly two and a half years ago, I was in a marketing role at my previous employer. I did not have any experience in a customer-facing role, but I had my eye on Automattic’s open position for the role of a Happiness Engineer. I have used WordPress since 2010 and had a strong platform knowledge, but I knew clearing this trial wouldn’t be an easy … Continue reading Gaining live chat support experience as an aspiring Happiness Engineer

Ginger cat sleeping on a desk under a keyboard.

Engineering Happiness in Public Support Channels

Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side? My name is Oliwia and Iā€™m one of the Happiness Engineers from a team called Chiron. We take care … Continue reading Engineering Happiness in Public Support Channels