I’m Victoria, a Happiness Engineer based in the North East of England in the UK. I’ve been working for Automattic since August 2020. When I first spotted the Happiness Engineer role, it was not open to applications, and it was to be a year until it finally did reopen… I knew it was exactly what I wanted to do, so I spent quite a bit … Continue reading My Journey to Become a Happiness Engineer
Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?
2020 has been a year of challenges. But it’s also been a year for visionaries. One of the highly valued perks of being an Automattician (A11N) is being able to travel, often somewhere fabulous, with your teammates for an annual in-person team meetup. In light of the current state of world health, these oft looked forward to gatherings haven’t been possible. As a diverse and … Continue reading Fostering Connections Through Virtual Meetups
I’m an advocate for remote work. For the better part of my life, I’ve worked from home as a freelance technical writer. I’ve always hated regularly going to an office, and only did it when I had to. I’ve been fully remote for the last five years since joining Automattic, where everyone works from wherever they like. And I’ve been preaching that “every company that … Continue reading How to Avoid Burning Out When Working from Home