Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

Liz SwaffordOctober 27, 2020October 27, 20201 Comment

happiness engineering, remote work

Fostering Connections Through Virtual Meetups

2020 has been a year of challenges. But it’s also been a year for visionaries. One of the highly valued perks of being an Automattician (A11N) is being able to travel, often somewhere fabulous, with your teammates for an annual in-person team meetup. In light of the current state of world health, these oft looked forward to gatherings haven’t been possible. As a diverse and … Continue reading Fostering Connections Through Virtual Meetups

Tanya ThibodeauOctober 2, 2020October 27, 2020Leave a comment

happiness engineering, remote work

How to Avoid Burning Out When Working from Home

I’m an advocate for remote work. For the better part of my life, I’ve worked from home as a freelance technical writer. I’ve always hated regularly going to an office, and only did it when I had to. I’ve been fully remote for the last five years since joining Automattic, where everyone works from wherever they like. And I’ve been preaching that “every company that … Continue reading How to Avoid Burning Out When Working from Home