Increasing Our Happiness with Cats and Dogs in the Office

Working from home doesn’t have to be lonely. In fact, many Automatticians have pets to keep them company during the work day. Supporting customers gets a little easier when you have furry companions like these to make you smile during the most unexpected moments. This month we invited our Happiness Engineers to share how having pets around improves their work day. “Mostly my pets ignore … Continue reading Increasing Our Happiness with Cats and Dogs in the Office

Can you transform customers into happy, loyal, passionate fans?

Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!I can’t say it enough: Thank you, thank you, … Continue reading Can you transform customers into happy, loyal, passionate fans?

How to Avoid Burning Out When Working from Home

I’m an advocate for remote work. For the better part of my life, I’ve worked from home as a freelance technical writer. I’ve always hated regularly going to an office, and only did it when I had to. I’ve been fully remote for the last five years since joining Automattic, where everyone works from wherever they like. And I’ve been preaching that “every company that … Continue reading How to Avoid Burning Out When Working from Home