Ever wondered what it’s really like to be a Happiness Engineer at Automattic?

Ramona, a Happiness Engineer on the Customer Growth Team within WooCommerce, takes us through a typical workday in Happiness. As part of a fully distributed company, Ramona works from her home office, connecting with WooCommerce merchants around the world.

In this video, Ramona shares what makes her role special: regular video calls with merchants to understand their businesses and support their growth. She walks us through her daily routine, from documenting merchant conversations to keep her team aligned, to collaborating on strategies that help stores increase revenue and solve technical challenges. These one-on-one conversations with merchants are what Ramona loves most about her work.

You’ll also see how Automattic’s commitment to flexible work plays out in real life, whether that means taking breaks to play with her cats or connecting with teammates through Slack channels dedicated to both hard work and fun.

Whether you’re curious about the customer-facing side of Happiness Engineering, considering applying to join our team, or simply want to see the authentic human side of what we do, Ramona’s video offers a genuine look at life on the Customer Growth Team.

Interested in learning more about the Happiness Engineer role? Check out our other blog posts or visit our Work With Us page to see current openings.