Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these:
I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though the mistake I made was quite idiotic!– Kimberly
I can’t say it enough: Thank you, thank you, thank you!
YOUR ENTIRE TEAM IS AMAZING!!! I have had wonderful experiences with every single person on your support team. I am not computer savvy in many ways and all of you are so knowledgeable and patient. I greatly appreciate how you have made becoming a blogger a joyful journey.– WordPress.com Fan on Live Chat
They turn customers into happy, loyal, and passionate fans every day with their unique mix of compassion, writing skills, and technical knowledge.
Yay! Fixed! Thanks for sticking with this. Can I send you some kind of award? I can’t remember the last time I got such an attentive response from a web service.– Michael V.
Thanks for your excellent customer support; Happiness Engineers are deserving of their name!– Adam O.
- Do you have the ingenuity to transform a tough problem into an elegant solution?
- Do you have a passion for teaching others with patience, grace, and a sense of humor?
- Do you have the ability to make a personal connection with our fans via live chat, tickets, forums, and one-on-one screenshare sessions?
What are you waiting for? Apply here and become a part of the best support team on the web!
Here are more rave reviews:
All Happiness Engineers who have been assigned to chatting with me are very kind, polite, understanding, helpful, and intelligent. I feel comfortable talking with them. I like them all.– WordPress.com Fan on Live Chat
Many, many, many thanks for the incredible work you all do there! You guys make us all look so fantastic and it never ceases to amaze me how you all continue to evolve.– Gail M.
I am so inspired by your service! I wish everything in life was as easy to fix as it is with you guys and my WordPress.com sites. Can’t think of any way you could improve. Truly excellent service. Thanks Again!WordPress.com Fan on Live Chat
Thank you so much for your kind help. This is the first pleasant tech support experience I have ever had with a blog service and I am so grateful.– Melina W.
Read more about being a Happiness Engineer at Automattic:
- How we support our Happiness Engineer trials
- A bit about how we schedule the work flexibly to meet customer demand
- Interviews with a few real life Happiness Engineers
- A helpful guide for prospective HEs written by a long-term HE
- Glassdoor reviews
You can read more about the job and find instructions for applying here.