From Trial to Jetpack HE

Four weeks into my Happiness Engineer Trial I recall the moment I was pinged in Slack to have a ‘chat’ about whether or not I was going to be recommended to HR for a ‘HR chat’ – the next stage in the hiring process. It had been an intense four weeks – so much information to learn, so many interactions, experiences, and moments, all in the world of

A couple of weeks later and I was pinged again – this time I was told that if all went well I’d be heading to the Jetpack (JPOP) division!


OMG I thought – what is Jetpack? No, in reality, I thought, Jetpack? VaultPress? But I haven’t worked with these before!

I was a little stunned – I’d just spent four intense weeks getting to know people in and understanding how things work, and now I was going to move somewhere else?

I was a little sad about moving away from, but this was really short-lived.

For one, I was so thrilled to even just be working for Automattic that nothing else really mattered!

The Welcome

From the moment my team lead reached out to me, before I even started full-time, I felt really warmly welcomed and knew that I would soon feel at home amongst this new team of people.

Starting full-time was nothing like being on the trial though. The emphasis was on taking the time needed to go through the training materials, and immersing yourself slowly into the world of JPOP tickets with two weeks of paired ticketing with a buddy. It was a great way to see how the JPOP team dealt with the typical questions that were asked.

Asking all the questions

After the first two weeks, I was on my own, finding my feet. It was a little scary at first. For many tickets, I felt like I did not know the answer or know where to look.

I felt like I did not want to be a burden on the JPOP crew, but the best way to move forward is to just ask, ask and ask. No matter how silly the question!

Settling in

It’s been more than 3 months now! And I still make sure to ask silly questions. There is so much to learn – we are all always learning.

One line in theย Automattic Creedย has really stood out for me: ‘I will never pass up an opportunity to help out a colleague, and Iโ€™ll remember the days before I knew everything’. My colleagues have been amazing, and as new colleagues join our division I’ll do whatever I can to help them out.

Another one of the great things about working in JPOP is that aside from helping our JPOP colleagues, we can also help out our colleagues in when they have questions about Jetpack, Akismet, VaultPress or Gravatar.

Now I am incredibly happy that I am on the JPOP crew and grateful I have this opportunity to dive deeply into the world of Jetpack, Akismet, VaultPress, and Gravatar.

I won’t forget the experience of being a trial in, nor of stepping into JPOP and starting fresh all over again, thanks to the amazing support, patience and feedback from fellow Happiness Engineers ๐Ÿ™‚

6 thoughts on “From Trial to Jetpack HE

  1. “I felt like I did not want to be a burden on the JPOP crew, but the best way to move forward is to just ask, ask and ask. ” You ask such great questions! Happy to have you as part of our crew. Pretty soon you’ll be the one answering All The Questions ๐Ÿ™‚

    Liked by 3 people

  2. Hello Karen!
    I found the link to this blog of yours after I followed the initial suggested link from Automattic’s response to my application (I sent it 3 days ago, on January first, for the Happiness Engineer position).
    In your post I can learn that you had wonderful experience of being promoted from this initial role, only a few months after you started working for Automattic, and knowing this gives me great pleasure, first for your achievements in a short period of time, and second because this tells me that I took the best decision when I sent my application to Automattic (after coming back to read their job offer for more than 3 times!). I even created my own blog site with WordPress, just before applying specifically for this process (I can share the link if you want to take a look at my writing style), and of course, also to remember the good old days when I had the chance to write my very first blog site with WordPress!
    I wish you even more success!


    1. Hi Ed,

      Thank you for your comment ๐Ÿ™‚

      For me, moving to JPOP came directly after I finished my trial.

      If you successfully complete the trial you may end up on a team supporting products, WooCommerce, or in โ€˜JPOPโ€™ as it is called, supporting Jetpack, VaultPress and more ๐Ÿ™‚

      Best of luck to you!


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